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A Message About COVID-19

To our Valued Customers –

Starting immediately, The James Insurance Group has put the following precautionary measures in place to deal with the impending impact of the COVID 19 Virus –

  • Surfaces at each of our locations will be cleaned with disinfectant multiple times per day.
  • Hand Sanitizer will be available for our customers to use (while supplies last).
  • Effective March 18, office hours will be changed to Monday-Friday, 10:00am-3:30pm.

Additionally –

  • Team members will be asked to stay home if they are experiencing symptoms consistent with COVID 19.
  • Team members will be working from home where possible.

This may result in temporary shortage of staff at some locations.  We will be doing everything we can to ensure this does not happen, and appreciate your patience if you experience a service interruption or a wait for service.

You may want to call ahead if you plan to visit us – our phone numbers appear below.

Of course, we can always assist you over the phone, by email or text –

  • Battle River Agencies –
    • Phone –      780-888-3999
    • Toll Free – 844-449-4747
    • Text –         587-316-1685
  • Sedgewick Land & Insurance Ltd. –
    • Phone –      780-384-3639
    • Toll Free – 844-384-1800
    • Text –         587-803-2829
  • S. James Agencies (Killam) Ltd. –
  • Phone –      780-385-3654
  • Toll Free –  888-385-3654
  • Email –
  • Text –         587-600-1964

If you need to make a payment on your insurance policy please contact us for instructions for on line payments or e-transfer.

We are taking these measures out of concern for both our staff and our customers.  Please be assured this is temporary, and we will return to normal operations as soon as possible.

Thank you for your understanding.